FAQ

FAQ(Frequently Asked Questions)

1.Are these THOMAS SABO jewelries authentic? 

Yes, all our THOMAS SABO jewelries come from THOMAS SABO Hong Kong Distributors, 100% Authentic sterling silver made guaranteed, exactly the same as the jewelries in THOMAS SABO stores. All our jewelries are stamped with "THOMAS SABO" and will come with THOMAS SABO gift packing including a gift box. If you took the items that you purchased to the local jewelers and were told that they were not sterling silver or the prices were not worth, we will Fully Refund you money.

2.Is it safe to order on thomassabo.cm? 

Yes, please don't worry about that! It's safe and easy to order on thomassabo.cm. Industry-standard encryption technologies are adopted when transferring and receiving customer data exchanged with our site server. Moreover, McAfee® security technology is also introduced by our website to help protect you from identity theft, credit card fraud, spam and malicious software.

3. How much postage will be charged for each order? 

No matter how many items you purchase per transaction, only £5.98 will be charged for postage. However, It will be free shipping if the order is over £49 totally.

4.How long will it take my order to be processed and delivered? 

Once you had submitted the order, it would normally take 1-2 working days for us to process the order and 5-7 working days to delivery via Parcel Force. However, we are sorry that we currently do not offer overnight delivery.

5.How to make sure that my order is finished? 

Once you had placed an order successfully, a confirmation letter including your order information would be provided by system automatically.

6.How can I track the status of my parcel? 

After 1-2 days your order will be despatched,Please track its status online for more specific information : www.thomassabo.cm/sales/track/tracking

7. What should I do if I never receive the parcel? 

After we provide tracking number, you should track the items online frequently to avoid troubles caused unconsciously in the delivery process. You can email our customer service department directly on the lost parcel and we will check it for you. Once we are convinced that the items were lost indeed, we will arrange a new shipment or refund. But if the parcel is lost due to the incorrect information from you, you should be responsible for all the loss.

8.Do you ship your jewelry and ornaments worldwide? 

Yes, we send jewelry and ornaments worldwide by EMS, and it usually takes 5-7 days to deliver after you have approved your custom jewelry and ornaments.

9.What methods of payment do you accept? 

Currently, we prefer to accept paypal as our main payment method because it is used widely for online business. More importanly, it is safe and secure for you. But if you do not have paypal account, you can make a payment to paypal directly through credit card.

10.What kind of currency do you accept? 

At present, we only accept GB Pounds.

11.How can I make returns or exchanges? 

You can contact us by email – thomassabo.cm@gmail.com. As a general rule, articles in saleable condition are accepted to be returned within 30 days or exchanged within 365 days on receipt. The customer should be responsible for any risks or loss if he or she return the items with communication with us. (Please refer to our return and refund policy or contact us directly for more specific information.)

12.How to get my refund from thomassabo.cm? 

When we reach a consensus on refund, we will only refund to your original paypal account. (Please refer to our return and refund policy or contact us directly for more specific information.)

13.Are you able to offer urgent delivery at my own expense? 

The mode of transpotation we adopt now is already the safest and fastest.

14.How to revise my order information or cancel my order? 

We are able to provide you the service of order information revision or order cancellation within 8 hours after you place an order. Please contact us through our E-mail thomassabo.cm@gmail.com as soon as possible to avoid unneccessary troubles.

Thanks a lot for your support and attention. If you have any excellent ideas or suggestions, please contact us.